Glitches

So I was pretty ok with this device and app.
There were glitches before, but not too horrible, like skipping in the video and sometimes it would freeze, but then it would get back on track.

The most recent problem is not being able to login to the app to see or hear the feed! I mean, there isnt any other way to work with this monitor. I feel upset because I already called about this situation and I felt like they expected me to understand. They said to give it 24 hrs... Its been several days... They said they would call as soon as there was a fox. Never got a call AND still the most recent update doesnt work!
I know these thing happen but not like this! Its the monitor I use for my baby who is 6 months old.
Please find a solution ASAP! I had to go buy a cheap audio monitor in the meantime. I do r feel I should have needed to do this in the first place

JosueMarrero about iBaby View, v1.2.7